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Key Initiatives and Objectives
Televation’s primary objective is to take the combined industry experience of its management team and apply that to a new Canadian-owned and operated company, eliminating redundant levels of management and corporate overhead that require existing outsourcers to charge their clients higher hourly rates. By reforming efficiencies and operating a business model that is more streamlined, we will offer our clients a cost-effective outsourcing solution for their customer care needs, while at the same time improving the overall quality that their customers receive.
Competitive Advantages
Many existing outsourcers have the disadvantage of a large corporate burden, complete with redundant levels of management and corporate salaries and the associated costs of running and maintaining such a structure. This often requires them to pass these costs along to their clients. Televation's business model operates on a very strict Agent to Supervisor to Manager ratio to contain such costs.
Televation's Executive team comprises four individuals with offices physically located within the call centre itself. Selective hiring, trained, motivated and empowered employees make the difference, allowing reduced management levels containing the corporate burden and salaried costs. Televation offers its clients a more cost-effective solution without compromising quality.
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