Technology



	Technology...

Exceeding Expectations...

Your customers are demanding multichannel access, easy self-service, and 24/7 availability. Defining a cost-effective contact strategy can be difficult in today’s rapidly changing technology, business, and consumer environments.

CallCentreAnywhere is a cost-effective hosted contact centre solution offering integrated multichannel services – on-demand, anywhere. Our services include weighted skills-based routing across all communication channels, speech and self-service, co-browsing, outbound dialing and agent coaching tools like call monitoring and recording.

CallCentreAnywhere is part of our suite of Managed Contact Centre solutions – providing secure, stable, low-cost, and scalable infrastructures for multichannel contact centres. This set of solutions belongs to our collaboration portfolio, which is designed to help you work and collaborate more effectively both within your company and externally with customers, suppliers and partners.

Do more...

As a hosted service, CallCentreAnywhere enables a more flexible, rapid response approach to implementing evolving business strategies. It grows with you to extend your customer reach and provide global service, at a fraction of the cost associated with a conventional ownership model. With Cisco Systems, Televation can tailor complete LAN and WAN network solutions for Internet access, network security, branch office connectivity, VPN, IP telephony and more.

We’ll work with you to design the solutions that meet your needs for performance, speed, scalability and manageability.

CallCentreAnywhere empowers you to do more...

Exceed customer expectations. Our solution handles interactions of every media type including Web chat sessions, Web collaboration and form sharing. You will raise the bar on your competition through increased customer responsiveness over a variety of media channels.


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